Ogden City provides detailed monthly bills
. We make every effort to read each water meter every month barring adverse conditions, or inclement weather. Bills are generally estimated from December through February due to snow and freezing temperatures. In order to maintain the most cost efficient manner of meter reading, the City is divided into several control areas. The location of your property within this control area determines the day of the month your meter is read. Bills are produced weekly for those specific areas. Because of this strict scheduling and our desire to offer quality service while maintaining cost efficiency, we regret that we are unable to change the day your meter is read and billed.
New Utility Billing Software
Ogden City Public Utilities has completed their billing software conversion from the old system to a newer more sophisticated system. The new billing system will enable customers and city staff to more efficiently manage billing queries and payments and better serve our customers. As with any new software, there continue to be some minor issues the utility and the city Information Technology Divisions are working to correct; however, overall the conversion went well. Some of the advantages of the new billing software are:
- Ability to receive bills by e-mail
- Ability to review billing, usage and payment history online
- More efficient customer service and enhanced billing review and question handling
Customer service is our first priority and this new software will assist us and our customers in ways that have not been possible in the past.
Billing Process and Collection
Bills are due upon receipt and are considered past due seventeen days from mailing. Water payments may be made at our office located at 133 W. 29th Street, online (see below), by an automatic withdrawal from your checking or savings account (see below), or by mailing the bill along with a check in the self-addressed envelope included with your monthly statement. If paying at our office please bring your complete water bill with you. A night deposit box is available on the northeast side of our building. For your convenience, current water bill payments are also accepted at:
Credit arrangements are available to owners on a short-term basis. Arrangements for payment can be made in the Utility Office. If your account falls past due, and arrangements for payment have not been made, your water may be shut off. Arrangements must then be made to restore service.
Payment Options
Ogden City offers you several payment options for remitting payment for utilities. You now have the ability to view your balance and pay your Ogden City utility bill online. For your convenience this link is available to pay water, sewer, and refuse with just the click of a mouse. To pay your utility bill online, you must first register; afterward, you can pay your utility bill online each month using a credit card. To insure the security of your transaction, the web site uses the latest technology and security system.
Automatic withdrawal from your checking or savings account is another payment method available to customers in good standing. All you have to do is complete, sign and return the application form. Once we receive the application form, we will process your request and send you notification of acceptance and the date when the Automatic Withdrawal Option will begin on your account. You will continue to receive your monthly utility bill in the mail. Payment will be automatically deducted from your bank account and credited to your utility account. There is a charge for returned transactions. If we are unable to accept your request, your voided check will be returned to you.
Rates
Residential and commercial water rates are based on the gallons of water used. A base rate is charged based on the water meter size. In addition, rates are assessed based upon the meter size, the availability of secondary water on the property, and the number of gallons of water used per month. A discount of the minimum monthly charge, or base rate, is given to users who are granted tax abatement by Weber County. Sewer charges are billed in accordance with water use. The minimum sewer charge is based on the size of the water meter. Refuse and recycling rates are calculated separately.